One of the basic skills of leader is its ability to solve problems. The problems are part of the dynamics and everyday life of the organizations and leaders need to know how to deal with them and decisions take to solve them. Resolution of problems is, therefore, related to the timely and correct decision making. This is a very practical aspect of leadership, the problems are part of the situations that the leader has to manage. Now, the leader needs to know when facing a problem. How knows the leader is facing a problem? A problem arises when the true state of things does not conform to the desired state, as when sales decrease below the minimum level expected, appears a competitor with more advanced technology, or there are financial constraints.
There are several signs that tell us when we are faced with a problem: broken a pattern existing in the performance of the organization. For example under the productivity below the acceptable minimum. Happened one deviation from the established plan. The costs are well above the approved budget. The leader is addressed and bombarded by people with concerns and worries that fail to resolve, as complaints from customers, suppliers or employees.
What attitude take the problems? You may decide to ignore them, hide them, or even to deny them, hoping they settle only or someone resolve them for you, which is equivalent to do like the ostrich: sinking head; but the responsibility remains with the leader, and this only worsens the problem. You can defer your solution indefinitely, hoping to have all the details to solve it, but its postponement can seriously affect the effectiveness of the response. The connection used to say Teodoro Rooselvelt: the best decision we can take is correct, the second is better the incorrect, and the worst thing of all is none. The important thing is not to suffer from paralysis by analysis.